ShieldedStack Terms of Service

1. Accounts & Registration

1. You must provide accurate information when creating an account and keep that information up to date.
2. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3. ShieldedStack may suspend or terminate accounts that violate these Terms or if we suspect unauthorized use.

2. License to Use the Services

1. ShieldedStack grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes, subject to these Terms.
2. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Services unless expressly permitted by law.

3. Customer Responsibilities

1. You are responsible for the actions of your users and for all data routed through the Services via your workspaces and API keys.
2. You must comply with all applicable laws, regulations, and third-party terms (including package registry terms) when using the Services.
3. You must promptly notify ShieldedStack of any unauthorized access or use of your account or API keys.

4. Acceptable Use

You agree not to:

• Use the Services in a manner that violates any applicable law or regulation.
• Attempt to access other customers’ data or interfere with the security or performance of the Services.
• Introduce malware, perform denial-of-service attacks, or abuse the Services’ rate limits.
• Use the Services to distribute illegal, infringing, or harmful content.

ShieldedStack reserves the right to investigate and suspend accounts for breaches of this section.

5. Subscription Plans & Fees

1. Access to certain features may require a paid subscription plan. Fees, billing cycle, and payment terms are specified in the ordering document or online plan you select.
2. Fees are non-refundable unless otherwise stated in writing. Late payments may result in suspension or termination of the Services.
3. ShieldedStack may adjust pricing or plan features with advance notice per the agreement governing your plan.

6. Customer Data

1. You retain ownership of the data you transmit through the Services ("Customer Data"). ShieldedStack will use Customer Data only to provide and improve the Services and as otherwise described in the Privacy Policy.
2. You represent that you have all necessary rights to submit Customer Data and that its use within the Services does not infringe any third-party rights.

7. Intellectual Property

1. ShieldedStack and its licensors retain all right, title, and interest in and to the Services, including all related intellectual property rights.
2. No rights are granted to you other than as expressly set forth in these Terms.

8. Feedback

You may provide suggestions, comments, or other feedback about the Services ("Feedback"). ShieldedStack may use Feedback without restriction or obligation to you.

9. Confidentiality

1. “Confidential Information” includes non-public information disclosed by either party that is designated as confidential or that a reasonable person would understand to be confidential.
2. Each party agrees to protect the other party’s Confidential Information with reasonable care and to use it only as necessary to perform obligations under these Terms. This section does not limit disclosures required by law, provided the receiving party gives notice (if permitted) before disclosure.

10. Warranties & Disclaimers

1. ShieldedStack will use commercially reasonable efforts to provide the Services in accordance with industry standards.
2. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. SHIELDEDSTACK DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

11. Limitation of Liability

1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. SHIELDEDSTACK’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless ShieldedStack, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services in violation of these Terms or applicable law.

13. Suspension & Termination

1. Either party may terminate these Terms for cause if the other party materially breaches the Terms and fails to cure within 30 days after receiving written notice.
2. ShieldedStack may suspend or terminate access immediately if we reasonably believe your use of the Services poses a security risk, violates these Terms, or could harm other users or third parties.
3. Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination will remain in effect (including, but not limited to, sections on fees, confidentiality, intellectual property, disclaimers, limitations of liability, and indemnification).

14. Changes to the Terms

ShieldedStack may update these Terms from time to time. We will notify you of material changes via the Services or email. Continued use of the Services after the effective date of the revised Terms constitutes acceptance of the updated Terms.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction where ShieldedStack is incorporated, without regard to conflict-of-law principles. Any disputes will be resolved in the courts located in that jurisdiction, unless otherwise required by applicable law.

16. Contact Information

If you have questions about these Terms, please contact [email protected].